Privacy Policy

How we collect, use, and protect your personal information.

Last updated:

1. Who We Are

Musclesclearing is the agency responsible for your personal information under the Privacy Act 2020 (New Zealand). For visitors from the European Economic Area, we act as the data controller under the EU General Data Protection Regulation (GDPR) where that law applies.

Our contact details are:

Musclesclearing
3679 State Hwy, 31 Kawhia Road
Hauturu 3878, New Zealand
Email: mailuse@musclesclearing.world
Phone: +64 7 871 0625

2. Scope and Applicable Law

This Privacy Policy describes how we collect, use, store, and disclose personal information when you visit our website at musclesclearing.world or contact us. We primarily comply with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles (IPPs). Where the GDPR applies to you, we also comply with that regulation.

We also observe the Unsolicited Electronic Messages Act 2007 (UEM Act) when sending commercial electronic messages, and the Fair Trading Act 1986 in our communications about our services.

3. Personal Information We Collect

We collect personal information only where it is necessary for our stated purposes. Categories may include:

  • Contact information: name, email address, and message content submitted through our contact form.
  • Technical data: IP address, browser type, operating system, device information, and referring URLs.
  • Usage data: pages visited, time spent on pages, and interaction patterns collected through cookies and similar technologies (with your consent where required).
  • Consent records: your cookie preference choices stored in your browser's localStorage.

Where practicable, we collect personal information directly from you (IPP 4). If you do not provide information we reasonably need to respond to an inquiry, we may be unable to assist you fully.

4. How We Use Your Information

We use personal information only for purposes that are connected to our functions and that you would reasonably expect (IPP 10), including:

  • Responding to inquiries — to process and reply to messages submitted via our contact form, based on your consent and our legitimate business interests.
  • Website operation and security — to maintain, protect, and improve the functionality and security of our website.
  • Analytics — to understand how visitors use our website and improve user experience, only when you have accepted analytics cookies.
  • Marketing and advertising measurement — to deliver relevant content and measure campaign effectiveness, only when you have accepted marketing cookies and in compliance with the UEM Act.
  • Legal compliance — to meet obligations under New Zealand law, respond to lawful requests, and protect our legal rights.

We do not use your personal information for direct marketing unless you have consented, or an exception under the UEM Act applies, and you may opt out at any time by contacting us.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected (IPP 9):

  • Contact form submissions: up to 24 months from the date of submission, unless a longer retention period is required by law.
  • Technical and usage data: up to 12 months from collection.
  • Cookie consent records: stored locally on your device until you clear your browser data.

After the retention period expires, data is securely deleted or anonymized.

6. Disclosure to Third Parties

We do not sell your personal information. We may disclose information to trusted service providers who assist with website hosting, analytics, content delivery (such as font and icon libraries), and email communication. These providers may process data on our behalf and are required to protect it appropriately (IPP 5 and IPP 11).

We may also disclose personal information where required or authorised by New Zealand law, including in response to a lawful request from a government agency, regulator, or court.

Before disclosing personal information to an overseas person or entity, we take reasonable steps to ensure it will be subject to comparable safeguards, as required by IPP 12 of the Privacy Act 2020.

7. Overseas Disclosure

Some of our service providers may store or process personal information outside New Zealand (for example, in the United States or European Union). Where personal information is sent overseas, we ensure appropriate safeguards are in place — such as contractual protections — so that your information receives a comparable standard of protection to that required under the Privacy Act 2020. Where the GDPR applies, we use mechanisms such as standard contractual clauses where required.

8. Security and Privacy Breaches

We take reasonable security safeguards to protect personal information from loss, unauthorised access, use, or disclosure (IPP 5), including HTTPS encryption, access controls, and secure hosting infrastructure. While we take reasonable precautions, no method of transmission over the internet is entirely secure.

If a privacy breach occurs that has caused or is likely to cause serious harm, we will assess the breach and, where required under the Privacy Act 2020, notify the Office of the Privacy Commissioner and affected individuals without undue delay.

9. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access your information (IPP 6): request confirmation of whether we hold personal information about you and request a copy.
  • Correct your information (IPP 7): request correction of inaccurate, incomplete, or misleading personal information.
  • Withdraw consent: where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Opt out of direct marketing: unsubscribe from marketing communications at any time.
  • Complain: lodge a complaint with us or with the Office of the Privacy Commissioner at privacy.org.nz.

If the GDPR applies to you, you may also have rights to erasure, restriction of processing, data portability, and to object to certain processing. To exercise any of these rights, contact us using the details below. We aim to respond within 20 working days under the Privacy Act 2020, or within 30 days where the GDPR applies.

10. Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies are used only with your consent.

11. Children

Our website and services are directed at adults in a business context. We do not knowingly collect personal information from individuals under 16 years of age. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated revision date. Material changes will be brought to your attention where reasonably practicable.